People have been lodging complaints for years and billions have been paid out to customers who filed PPI insurance claims. However, a lot more people are in line to issue a complaint so it’s safe to say that the PPI claims refund queue will not be ending any time soon. In fact, it may actually be still gaining steam since the Financial Ombudsman Service is also in the picture. Government intervention is always a good thing but it’s also a telling sign of how serious the situation is.
If you’re interested in doing it yourself or would just like to brush up with the issue, here are some things you should take note of:
• PPI stands for payment protection insurance, and as its name suggests it is intended to be used to cover payments for loans and credit cards should the policyholder be rendered incapable of meeting their monthly obligations due to various reasons, such as loss of employment or sickness. PPI was created for a worthy cause but some lenders have warped its use, causing policies to be mis-sold. Having been mis-sold a PPI policy makes you eligible to obtain a refund.
• You are mis-sold a PPI policy if you have expressly stated that you don’t want it but it was tacked on just the same to your loan, you have no idea at all that it exists yet you are paying for its premiums alongside your monthly loan repayments, or you have been told that you have to take out a policy in order to have your loan application approved or to increase chances of approval. Should any one of these conditions meet your situation, you can file ask for your money back.
• It’s possible to do it on your own. There might be a tedious patch where you have to gather documents to support your case for filing PPI claims but that’s it. Should your lender reject your claim, you can even get in touch with the Financial Ombudsman Service by going online. Doing your own case will also ensure that all of your money goes back to you. Sure, claims companies will not charge you for anything if your PPI claims are not approved but you can be parting with as much as 30% of your payout if you are successful. Wouldn’t you rather save that money up and spend it on other things you need?
• To get started, you have to write to your lender to inform them of your situation. If you’re lucky, your lender would have gotten in touch with you first regarding your issue, just like what many banks are doing these days. Banks have taken the initiative to write to customers they think may have been mis-sold PPI policies to aid them in filing a complaint. If you received this notice from your lender, this makes it so easier for you to lodge a complaint because they won’t be disputing your case seeing as they are the first to recognise that you may have been mis-sold a PPI policy.
• Typically, the payout you will receive will amount to the total premiums you have paid plus interest.